Online Security

Stay alert. Don't fall for it.

Have you noticed anything suspicious? We're here to help.

Customer Support

Always keep security in mind.

Never click links sent by email or text message

Remember: the website and mobile app are the only official ways to access your online banking

Make sure you’re on the official bancomontepio.pt/en website (https://)

Report suspected fraud through our Support Line

Urgent language can pressure victims into acting without thinking. Messages such as “Your account will be blocked” or “Respond immediately” are warning signs.

Be cautious of messages from the Bank asking you to access your account via links. Do not click! Banco Montepio never sends links to its customers.

Fraudulent messages often contain spelling mistakes, poorly constructed sentences or incorrect translations. These signs may indicate that the communication is not official.

Banks never ask for PINs, passwords or security codes by email, SMS or phone. Never share your personal or banking details without verifying the authenticity of the contact.

Fraudsters use fake websites that closely resemble official ones to steal personal and banking information via SMS or email.

Warning signs.

Urgent requests.
Messages from the Bank with links.
Messages with spelling mistakes.
Requests to share personal information.
Unknown or suspicious links.

Identify and Act Prevent

In-store payments.

Use cards through digital wallets such as Apple Pay, Google Pay, Samsung Pay or MB WAY.
Prefer contactless payments.
Always check the amount on the payment terminal before paying.
Never hand your card to the merchant. Insert or tap it yourself.
Always ask for and keep the receipt.

Online shopping.

Only shop on trusted websites; check that clear company information is provided, including contact details, address and policies, as well as https:// in the URL.
Beware of unrealistic prices; websites offering discounts far below market prices may be used to steal your data.
Check recent reviews and complaints on independent platforms about products and services.

Ignore links received by email, SMS or sponsored ads, as these are common warning signs of fraud.
Activate APProva and use biometric authentication whenever possible.
Set up and use Passkeys whenever possible. They eliminate the need for passwords and reduce the risk of fraud.

Approve your transactions with APProva.

Online purchases? Transfers? Transactions?
Activate APProva and use biometric authentication, such as fingerprint or facial recognition, whenever possible.

Learn more

Real-time notifications.

Receive push notifications for your pending transactions in APProva, so you can ensure that no purchase is left pending or goes through without your approval. Simply activate the alerts service in your Banco Montepio app.