Accessibility by Standard.

As a rule – and not just because of the rule – Banco Montepio is committed to making its products and services increasingly  accessible, inclusive, and easy to use for everyone.

The goal is to ensure that the banking and financial services we provide, both in person and through digital channels (websites and apps), are designed and made available with features that guarantee their accessibility, allowing all people to use them easily, safely, and confidently.

In this way, Banco Montepio reinforces its firm commitment to a more inclusive, equitable and just society.

This approach is aligned with the principles and guidelines of the European Accessibility Directive (European Accessibility Act), applicable national legislation, and the Web Content Accessibility Guidelines (WCAG) with regard to digital channels.

Accessibility at Banco Montepio.

Banco Montepio has an ongoing action plan with a wide range of initiatives to strengthen the accessibility of its services and improve access to relevant information.

At the time, the following progress and recommendations stand out:

Sites and Apps

Over the past few years, Banco Montepio has developed a new Design System and a library of components that integrate best practices and accessibility requirements. These are already incorporated into the bancomontepio.pt website, the new Banco Montepio App, and the new internet banking web platform, which is scheduled for release in 2026.

For a more accessible experience, we recommend using the new Banco Montepio App, available for iOS and Android.

Throughout 2026, these digital channels will undergo several further accessibility improvements, with a special focus on compatibility with assistive technologies, such as screen readers.

Support Line

At the Customer Support Line, Banco Montepio has a team prepared to assist people with different needs, providing accessible services and information.

Branches

Banco Montepio is currently undertaking a project to renovate its branch network, with the aim of making them more inclusive, accessible, sustainable and prepared for the future.

In this new generation of counters, the spaces were designed with a focus on reducing barriers and improving the comfort of the customer experience.

This evolutionary process will be progressive, and is expected to extend until 2030.