Complaints may be submitted through the following means:
• Using the form available on the Bank's website
• At any Banco Montepio branch.
• By telephone, on +351 217 241 635 (personalised support from 8 a.m. to 12 p.m., call charged per national landline network)
• In the Complaints’ Book, available at any Bank branch or via the eletronic version.
• By letter or email addressed to the Complaints Management Department:
Rua Castilho, nº 5, 1250-066 Lisboa | gestaoreclamacoes@bancomontepio.pt.
• Directly through the Supervisory Authorities: Bank of Portugal (Apartado 2240, 1106-001 Lisboa, or via the website www.bportugal.pt), CMVM (Rua Laura Alves, n.º 4, 1064-003 Lisboa, or via the website www.cmvm.pt); Insurance and Pension Funds Supervision Authority (Avenida da República, n.º 76, 1600-205 Lisboa, or via the website www.asf.com.pt