Privacy policy for the Banco Montepio app.

When you install Banco Montepio’s applications, you are sharing your data with Caixa Económica Montepio Geral – Caixa Económica Bancária, S.A., hereinafter referred to as Banco Montepio, and using a set of services and features that require certain personal data (such as location or contact list) in order to function properly. The reasons why we request this data, what we do with it, and how we process it—so that you can use all the features of our applications with peace of mind—will be described later on.

To use Banco Montepio’s applications, you must:

- Download the applications from the official stores;

- Install the application on your device;

- Access the application using your Montepio24 service credentials.

 

We need to ensure that the Customer accesses their accounts using their Montepio24 login credentials together with Strong Authentication methods. Additionally, this also allows the Customer to access two features without having to log in to the application:

- Viewing account balances (Widgets)

- Making payments with MB WAY

 

When accessing the application, we ensure that access is made exclusively by the registered Customer, making it possible to provide the above-mentioned features without the need to log in.

Requests for permission to access personal data are necessary so that we can provide certain features within the applications.

The collection and processing of your personal data are safeguarded by our Privacy Policy.

The following types of personal data are processed to enable features within the application, and permissions are requested for the following reasons and purposes:

 

Contacts

To allow certain features to access the device’s contact list (e.g., making transfers via MB WAY).

 

Phone

To allow the Customer to make calls directly from phone numbers available within the application (e.g., Customer Support).

 

Storage

To allow reading, downloading, and saving files on the device (e.g., PDF documents, digital documentation, and operation receipts).

 

Camera

To allow MB WAY payments using QR Code scanning and to enable customization of profile and background photos within the applications.

 

Files and Multimedia

To allow image uploads for customizing the profile and background photos within the applications.

 

Location

- Access only to approximate location in the foreground.

- Access only to precise location in the foreground.

Your location will be used only while the application is in use and exclusively in the following situation:

- When searching for Banco Montepio branches near you.

Your location data is neither stored nor shared with third parties without your consent.

 

Other Permissions

To ensure proper overall functionality:

- Use biometric hardware (Fingerprint and Facial Recognition)

- Prevent phone from entering idle mode

- Check internet connection

- Prevent background operation

- Control “Near Field Communication” (NFC)

- Send and read notifications

We collect and use data for the following purposes:

- Opening current deposit accounts

- Acquiring banking and/or insurance products or services

- Maintaining customer or account data

 

This data is provided by you and is not shared with any other entity without your explicit consent. Additionally, all information you provide — including personal data — is protected by the duty of professional secrecy and is processed in accordance with the terms defined in Banco Montepio’s Privacy Policy, where you can find all relevant information.

Banco Montepio will process and retain your personal data for the period during which you maintain a contractual relationship with us, processing and storing your personal data as necessary to comply with applicable contractual and legal provisions.

 

Banco Montepio processes and retains your personal data in accordance with the purposes for which they are processed. In some cases, the law requires the processing and retention of certain data after the end of the contractual relationship for a minimum period, namely for 10 years, data required for reporting to the Tax Authority, for accounting or tax purposes, or for business record-keeping, as well as for a period of 7 years for anti-money laundering and counter-terrorism financing purposes.

 

The retention period may also be linked to statutory limitation periods, which in many cases may extend up to 20 years.

Clients or potential clients, as personal data subjects, may exercise the following rights:

• Right of Access: the right to obtain information about which of your personal data are processed, for what purposes, retention periods, among others;

 

• Right to Rectification: the right to request the rectification of inaccurate personal data or the completion of incomplete personal data, such as address, Tax Identification Number, email, phone contacts, or others;

 

• Right to Erasure (“Right to be Forgotten”): the right to have your personal data erased, provided there are no valid grounds for their retention, such as when Banco Montepio is required to retain data to fulfill a legal obligation or because a legal proceeding is ongoing;

 

• Right to Portability: the right to receive the data you have provided to us in a commonly used, machine-readable digital format;

 

• Right to Restriction: the right to request the restriction of the processing of your personal data, in the form of: (i) suspension of processing, or (ii) limitation of the scope of processing to certain categories of data or processing purposes;

 

• Right to Withdraw Consent: the right to withdraw your consent, at any time, for personal data processing;

 

• Right to Object: the right to object to processing based on legitimate interest, provided there are no compelling or legitimate reasons that override your interests, rights, and freedoms, or for the defense of a right in a legal proceeding;

 

• Right to Complain: the right to lodge a complaint with the supervisory authority, the CNPD, in addition to the company or the DPO.

 

 

To exercise these rights, as well as to obtain any clarification regarding this Privacy Policy, the client or potential client should contact Banco Montepio in writing at the contact provided above, through Branches or Homebanking.