In addition to the previously mentioned means, customers can also submit complaints through the following means:
Using the form available on the Bank's website
At any Banco Montepio branch
By telephone, on +351 217 241 635 (personalised support from 8 a.m. to 12 p.m., call made and charged to national landline network)
In the Complaints Book, available at any Bank branch or via the electronic version
By letter or email addressed to the Customer and Quality Office (Rua Castilho, n.º 5 - Piso 3 (Sala 12), 1250-066 Lisboa | gabinetecliente@montepio.pt)
Directly to the Supervisory Authorities: Banco de Portugal (Post Office 2240, 1106-001 Lisboa, or via the website www.bportugal.pt), CMVM (Rua Laura Alves, n.º 4, 1064-003 Lisboa, or via the website www.cmvm.pt); Insurance and Pension Funds Supervision Authority (Avenida da República, n.º 76, 1600-205 Lisboa, or via the website www.asf.com.pt).
Without prejudice to what is legally established regarding the Complaints Book, Banco Montepio provides a service that analyses customer complaints whenever they consider that there has been any irregularity in the protection of their interests or failure to comply with obligations on the part of the Bank.